Lessons from COVID19: Report on public services launched
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At a glance

A government report has been released looking at the affects on public services from COVID-19

The Public Services Committee have launched a new report: A critical juncture for public services: lessons from COVID-19.

This report looks at how public services have responded to COVID-19 and what lessons can be learned from the pandemic.

Conclusions include:

  • Preventative services should be recognised for their vital role in reducing inequalities that have been exacerbated by COVID-19
  • The communication and cooperation between government and national service providers, and local service providers needs to improve.
  • Charities, community groups, volunteers and the private sector must be recognised as key public service providers, and given appropriate support to deliver services effectively
  • Data sharing needs to be improved
  • Online services cant replace face to face services, but technology shoudl be utilised to increase access to services
  • Users should be involved in design and delivery of public services.

You can read the full report, or the shorter summary here.

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