The Public Services Committee have launched a new report: A critical juncture for public services: lessons from COVID-19.
This report looks at how public services have responded to COVID-19 and what lessons can be learned from the pandemic.
- Preventative services should be recognised for their vital role in reducing inequalities that have been exacerbated by COVID-19
- The communication and cooperation between government and national service providers, and local service providers needs to improve.
- Charities, community groups, volunteers and the private sector must be recognised as key public service providers, and given appropriate support to deliver services effectively
- Data sharing needs to be improved
- Online services cant replace face to face services, but technology shoudl be utilised to increase access to services
- Users should be involved in design and delivery of public services.